Shipping Info

Shipping Info

Shoes Lab delivers to all emirates across the UAE including Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain. Wherever you are in the UAE, we've got you covered.

Standard Delivery

  • Delivery Time: 1-2 business days
  • Cost: 20 AED
  • Coverage: Available across all UAE Emirates

Express Delivery

  • Delivery Time: 1-2 business days
  • Cost: 35 AED
  • Coverage: Available in Dubai, Abu Dhabi, Sharjah, and Ajman

Free Delivery

  • Delivery Time: Same as standard delivery
  • Cost: Free of charge
  • Condition: Free shipping on orders above 250 AED


Order Processing

Once your order is placed, we process and pack it within 24 hours. Orders placed before 2:00 PM are dispatched the same day. You will receive a tracking link via WhatsApp and Email so you can follow your package in real time. Our delivery team will contact you before arrival to confirm the drop-off.

Orders are processed on business days only. Orders placed on weekends or public holidays will be processed the next business day. Please ensure your delivery address and contact number are correct at checkout. Shoes Lab is not responsible for delays caused by incorrect information. If you are not available at the time of delivery, our team will contact you to arrange a suitable time.

For bulk or corporate orders, please contact us directly at shoeslab.ae@shoeslab.ae before placing your order.


Frequently Asked Questions

How do I track my order?

Once your order is dispatched, you will receive a tracking link via WhatsApp and Email. You can use this link to follow your delivery in real time.

Can I change my delivery address after placing an order?

Address changes can only be made before the order is dispatched. Please contact us immediately at +971 56 664 2276 or shoeslab.ae@shoeslab.ae if you need to update your address.

Do you ship outside the UAE?

Currently, we only deliver within the UAE. International shipping may be available in the future as we expand.

What if my order is delayed?

While we do our best to deliver on time, occasional delays may occur due to high demand or unforeseen circumstances. Please contact our support team at +971 56 664 2276 and we will resolve it as quickly as possible.


Customer Support

Our support team is available Monday to Saturday, 10:00 AM – 12:00 PM, to assist you with any shipping-related queries.