By accessing and using the Shoes Lab website, you agree to the collection and use of your personal information in accordance with this Privacy Policy. We are committed to protecting your privacy and ensuring your personal data is handled with care and transparency.

Information We Collect

When you place an order or create an account on our website, we may collect personal information including your full name, email address, phone number, delivery address, and payment details.

We may also collect non-personal information such as browser type, device information, and browsing behaviour on our website through cookies and similar technologies.

How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders.
• Send order confirmations and delivery updates.
• Respond to enquiries and provide customer support.
• Improve our website and overall shopping experience.
• Send promotional offers and updates if you have opted in.

We do not sell, trade, or rent your personal information to third parties.

Payment Information

All payment transactions on the Shoes Lab website are processed securely through trusted payment providers. We do not store your full card details on our servers. Your payment information is encrypted and handled in compliance with industry security standards.

Cookies

Our website uses cookies to enhance your browsing experience, remember your preferences, and analyse website traffic.

You may disable cookies through your browser settings; however, doing so may affect the functionality of certain parts of the website.

Third-Party Services

We may share your information with trusted third-party service providers such as delivery partners and payment processors solely for the purpose of fulfilling your order.

These providers are required to keep your information confidential and may not use it for any purpose other than providing services related to your order.

Data Security

We take reasonable measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction.

While we implement appropriate security measures, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by applicable laws and regulations.

You may request deletion of your personal data at any time by contacting us at shoeslab.ae@shoeslab.ae.

Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request corrections to inaccurate or incomplete data.
• Request deletion of your personal data.
• Opt out of marketing communications at any time.

To unsubscribe from promotional communications, use the unsubscribe link included in our emails or contact us directly.

Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.

If you believe we have inadvertently collected information from a child, please contact us immediately at shoeslab.ae@shoeslab.ae.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page along with an updated effective date.

We encourage you to review this policy periodically to stay informed about how we protect and manage your information.

Contact Us